Refund & Return Policy

Customer satisfaction is important to us. This policy outlines when refunds or returns are applicable.

💳 Refund Eligibility

You may request a refund if:

  • ✅The product arrived damaged
  • ✅The wrong item was delivered
  • ✅The order was not received
  •  
⏳ Timeframe
  • ✅ Requests must be submitted within 7 days of delivery
  • ✅ Approved refunds are processed within 5–10 business days

 

💳 Non-Refundable Situations

Refunds are not available for:

  • ✅ Incorrect shipping address provided by the customer
  • ✅ Delivery delays caused by carriers or customs
  • ✅ Change of mind after delivery

 

💳 Refund Method

✅ All refunds are issued to the original payment method (Stripe or PayPal).

 

📧 Contact us at sale@travelgears.shop to request a refund.

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